FAQ - Login & Integrations | Solatis Documentation

Can't log in - forgot password

Reset your password:

Go to login page
Click "Forgot Password"
Enter your email
Check inbox for reset link
Create new password

Tips:

Check spam folder
Link expires in 1 hour
Contact support if no email received

Two-factor authentication not working

Troubleshooting:

Verify authenticator app time is synced
Try backup codes
Generate new QR code if needed
Contact support to reset 2FA

Account locked after multiple failed attempts

Solution:

Wait 15 minutes for automatic unlock
OR use "Forgot Password" to reset
Contact support if urgent

Single Sign-On (SSO) issues

Common fixes:

Verify SSO configured by admin
Clear browser cache
Try incognito mode
Check with IT department
Contact support

Integration Issues

Google Workspace not connecting

Checklist:

Admin permissions granted?
Correct Google account selected?
Calendar/Meet API enabled?
Re-authorize connection
Check OAuth scopes

Slack integration not syncing

Solutions:

Re-authorize Slack app
Verify bot added to channels
Check channel permissions
Wait up to 1 hour for initial sync
Try manual sync button

Jira tickets not creating

Debug steps:

Verify Jira connection active
Check project permissions
Ensure issue type exists
Test manual ticket creation
Review integration logs

Calendar events not showing

Fixes:

Check calendar permissions
Verify calendar selected in settings
Wait for sync (can take 5-10 min)
Try manual sync
Re-authorize Google connection

Common Questions

How do I disconnect an integration?

Settings → Integrations
Find integration
Click "Disconnect"
Confirm action

Can I connect multiple Google accounts?

Yes! Add multiple accounts:

Settings → Integrations → Google
Click "Add Another Account"
Authorize new account

Why isn't my Slack bot responding?

Checklist:

Bot added to channel? (/invite @Solatis)
Integration active?
Using correct command format?
Check bot permissions
Try in different channel

How do I change which calendar is synced?

Settings → Integrations → Google Workspace
Calendar Settings
Select/deselect calendars
Save changes
Wait for re-sync

Integration permissions - what do they mean?

Google Workspace:

Read calendar: View events
Read/write calendar: Create/update events
Meet: Join meetings as bot

Slack:

Read channels: View messages
Write messages: Post summaries
Read files: Process attachments

Jira/Asana:

Read issues: View tickets
Write issues: Create/update
Read users: Assign tickets

Still Need Help?

Last Updated: October 11, 2025