Troubleshooting & Support ​

Having trouble? We're here to help! Here are solutions to common issues and resources to get you back on track.

Quick Help ​

• Common Issues & Solutions - Browse solutions by topic
• Frequently Asked Questions - Common questions answered
• Contact Support - Email us for help

Troubleshooting by Topic ​

Account & Login ​

• Can't log in
• 2FA not working
• Password reset issues
• Account locked

View all account issues →

Documents ​

• Upload failures
• Missing documents
• Analysis too slow
• Storage issues

View all document issues →

Search ​

• No results
• Irrelevant results
• Documents not searchable

View all search issues →

Meetings ​

• Transcription not starting
• Inaccurate transcripts
• Missing summaries
• Can't find past meetings

View all meeting issues →

AI Agents ​

• Agent not running
• Wrong output
• Too slow
• High costs

View all agent issues →

Integrations ​

• Slack not posting
• Jira tickets not creating
• Google Drive sync issues
• Calendar sync problems

View all integration issues →

Performance ​

• Solatis is slow
• Page won't load
• Timeouts

View all performance issues →

Support ​

Email Support ​

support@solatis.team

Response times:

• Critical: < 1 hour
• High: < 4 hours
• Medium: < 1 day
• Low: < 2 days

System Status ​

Check our status page for any ongoing incidents: status.solatis.team

Feature Requests ​

Have an idea? Request features at: feedback.solatis.team

Self-Help Resources ​

• Common Issues & Solutions - Most common problems
• FAQ - Frequently asked questions
• Getting Started - How to set up Solatis
• Features Overview - What Solatis can do
• Admin Guide - For administrators
• Security - Security and compliance

Knowledge Base ​

Browse our full documentation:

• User Guide - Everything about using Solatis
• AI Agents - Learn about AI agents
• Admin Guide - Administration and team management
• Security - Security, authentication, compliance
• Connectors - Integrations with other tools

Getting Help ​

Step 1: Search This Guide ​

Use search to find answers to common questions. Most issues have solutions here.

Step 2: Check the FAQ ​

Frequently asked questions might have your answer.

Step 3: Browse by Topic ​

Can't find what you're looking for? Browse by topic.

Step 4: Contact Support ​

If none of the above work, email us.

We're here to help! If you're stuck, we'll get you unstuck. 🚀