Frequently Asked Questions

General Questions

What is Solatis?

Solatis is an AI-powered knowledge management and automation platform that helps organizations extract insights from documents, meetings, and data through intelligent agents and workflows.

Who should use Solatis?

Solatis is designed for:

• Teams that need to extract insights from large volumes of documents
• Organizations conducting meetings and needing automated transcription
• Businesses automating workflows with AI agents
• Companies managing complex data and knowledge

How does Solatis pricing work?

Solatis offers tiered pricing based on usage:

• Free tier: Limited documents and meetings per month
• Pro tier: High volume processing with advanced features
• Enterprise tier: Custom pricing with dedicated support

Contact sales for enterprise pricing details.

Account & Setup

How do I create an account?

1. Visit https://app.solatis.team
2. Click "Sign Up"
3. Enter your email and create a password
4. Verify your email address
5. Complete your profile setup

Can I change my email address?

Yes, you can change your email in Settings → Account:

1. Go to Settings
2. Click Account
3. Enter your new email
4. Verify it with the confirmation code

How do I reset my password?

1. Go to the login page
2. Click "Forgot Password"
3. Enter your email address
4. Check your email for reset link
5. Click the link and create a new password

Can I use Solatis with SSO/SAML?

Yes! Enterprise accounts can enable:

• OAuth 2.0
• SAML 2.0
• Azure AD

Contact support to set up SSO for your organization.

Documents & Analysis

What file formats does Solatis support?

Supported formats:

• Documents: PDF, DOCX, XLSX, PPTX, TXT, MD
• Images: JPG, PNG, GIF, WebP
• Archives: ZIP (auto-extracts and processes)
• Code: Any text-based code files

Maximum file size: 100MB per document

How long does document analysis take?

• Small documents (< 5 MB): 5-10 seconds
• Medium documents (5-50 MB): 30-60 seconds
• Large documents (50-100 MB): 2-5 minutes

Processing time depends on document complexity and current system load.

Can I analyze multiple documents at once?

Yes! Use batch upload:

1. Click "Upload Documents"
2. Select multiple files
3. Click "Analyze Batch"
4. View results as they complete

What can I do with document analysis results?

You can:

• Extract key information automatically
• Generate summaries
• Create action items
• Ask follow-up questions with AI
• Export results to various formats
• Share with team members

Meetings & Transcription

What audio/video formats are supported?

Supported formats:

• Audio: MP3, WAV, M4A, OGG, FLAC
• Video: MP4, WebM, MOV, MKV
• Live: Zoom, Google Meet, Microsoft Teams (with integration)

Maximum file size: 500MB

How accurate is the transcription?

Solatis achieves 95%+ accuracy for:

• Clear audio
• Professional settings
• Standard English

Accuracy may vary with:

• Multiple speakers with heavy accents
• Background noise
• Specialized terminology (configure custom vocabulary)

Can I transcribe live meetings?

Yes! Install the Solatis meeting recorder:

1. Go to Connectors → Meeting Integration
2. Select your meeting platform
3. Authorize Solatis
4. Start your meeting
5. Solatis auto-records and transcribes

How do I extract action items from meetings?

After transcription:

1. Click "Extract Action Items"
2. Review extracted items
3. Assign to team members
4. Set due dates
5. Integrate with project management tools

Agents & Automation

What are AI Agents?

AI Agents are autonomous workflows that:

• Process documents or data
• Extract insights
• Generate summaries
• Create action items
• Integrate with external tools

Can I create custom agents?

Yes! Use the Agent Builder:

1. Define input (document, data source)
2. Set processing steps
3. Configure output
4. Test and deploy

See Building Custom Agents for detailed guide.

How do I schedule agents to run automatically?

1. Create or select an agent
2. Click "Schedule"
3. Choose frequency (daily, weekly, etc.)
4. Select data source
5. Configure notifications
6. Save

What integrations are available?

Available integrations:

• Slack, Microsoft Teams (notifications)
• Google Drive, Dropbox, OneDrive (file sources)
• Jira, Asana, Monday.com (task management)
• Zapier, Make (workflow automation)
• Custom webhooks

API & Development

How do I get API access?

1. Go to Settings → API Keys
2. Click "Generate New Key"
3. Give it a descriptive name
4. Copy the key (save securely)
5. Use in your applications

Keep your API key secure. Regenerate if compromised.

What's the API rate limit?

Rate limits depend on your plan:

• Free tier: 100 requests/hour
• Pro tier: 1,000 requests/hour
• Enterprise: Custom limits

See Rate Limiting for details.

How do I authenticate API requests?

Include your API key in the header:

curl -H "Authorization: Bearer YOUR_API_KEY" https://api.solatis.team/v1/documents

What's the difference between REST and gRPC APIs?

• REST API: HTTP-based, easier integration, good for most use cases
• gRPC API: Faster, lower latency, better for high-throughput applications

Choose REST for simplicity, gRPC for performance.

Collaboration & Teams

How do I invite team members?

1. Go to Settings → Team Members
2. Click "Invite"
3. Enter email addresses
4. Select role (Admin, Editor, Viewer)
5. Send invite
6. They'll receive email to accept

What are the different user roles?

• Admin: Full access, can manage users and billing
• Editor: Can create, edit, and delete documents/agents
• Viewer: Read-only access, can view shared content

Can I organize documents into folders?

Yes! Create projects and folders:

1. Click "New Project"
2. Create folders within project
3. Upload/move documents
4. Share entire projects or specific folders

How do I share documents with others?

1. Open document
2. Click "Share"
3. Add team member emails or create public link
4. Set permissions (View, Edit, Admin)
5. Click "Share"

Security & Privacy

Is my data encrypted?

Yes! Solatis uses:

• In transit: TLS 1.3 encryption
• At rest: AES-256 encryption
• Database: Encrypted by default

Where is my data stored?

• Default: US data centers (AWS)
• EU: Available in EU regions (GDPR compliant)
• Custom: Enterprise can request specific regions

Is Solatis SOC 2 compliant?

Yes! Solatis is:

• ✅ SOC 2 Type II certified
• ✅ GDPR compliant
• ✅ HIPAA eligible
• ✅ ISO 27001 certified

See Security Overview for details.

Can I delete my data?

Yes! You can:

• Delete individual documents anytime
• Request account deletion
• Export all data before deletion
• Data is securely purged within 30 days

Troubleshooting

I'm having trouble uploading documents

Check:

• File size < 100MB
• Supported format (PDF, DOCX, etc.)
• Sufficient storage quota
• Network connection stable

Clear browser cache and try again.

Transcription quality is poor

Improve accuracy by:

• Recording in quiet environment
• Using quality microphone
• Uploading clear audio files
• Adding custom vocabulary for specialized terms

My agent isn't producing results

Debug by:

• Check agent configuration
• Verify input data format
• Review error logs
• Test with sample data
• Contact support if needed

I'm getting API errors

Common errors:

• 401 Unauthorized: Invalid or expired API key
• 429 Rate Limited: Too many requests, wait before retrying
• 500 Server Error: Contact support

See API Troubleshooting for all error codes.

Getting Help

How do I contact support?

Support options:

• In-app: Click Help → Contact Support
• Email: support@solatis.team
• Docs: https://docs.solatis.team
• Status: https://status.solatis.team

What's the support response time?

• Free tier: 48 hours
• Pro tier: 24 hours
• Enterprise: 2 hours (24/7)

Is there a community forum?

Yes! Join our community:

• GitHub Discussions: Share questions and ideas
• Slack Community: Real-time help from users
• Monthly Webinars: Learn best practices

Can I request new features?

Absolutely! Share feature requests:

• In-app feedback form
• Feature request section on dashboard
• GitHub Discussions
• Direct email to product team

Your feedback shapes Solatis development!